Returns & Refunds
Returns within 7 days. We’ll guide both parties every step of the way.
How to Return an Item
Initiate Return
Go to "My Purchases" and select the item you want to return. Click "Return Item" and provide a reason.
Arrange Return Shipping
Return shipping is not automatically free. If an item is not as photographed or described, the seller will be responsible for return shipping. Our support team will help make sure it’s handled fairly.
Package & Ship
Package the item securely and return it in the same condition as received. Many pre-loved items won’t have original tags — that’s totally fine.
Receive Refund
Returned items are sent back to the seller (not Never New). Once the seller confirms they’ve received the item back in its original condition, the refund will be processed.
Return Policies
Return Window
- You have 7 days from the date of delivery to initiate a return
- Items must be returned in the same condition as received
- Returns initiated after 7 days may not be accepted
Return Conditions
- Items must be returned in the same condition as received
- Original tags may not be available for many pre-loved items — that’s okay
- Condition and accuracy are what matter most
What's Covered
- Items that are not as photographed or described
- Items with undisclosed damage or defects
- Wrong items received
What's Not Covered
- Items damaged by the buyer
- Items worn or used after delivery
- Buyer's remorse (unless within return window)
Refund Information
Processing Time
Returned items are sent back to the seller. Once the seller confirms they’ve received the item back in its original condition, the refund will be processed.
Refund Method
Refunds are issued to your original payment method. It may take 5-10 business days to appear in your account.
Shipping Costs
Return shipping is not automatically free. If an item is not as photographed or described, the seller will be responsible for return shipping.
Important Notes
- • Inspect items immediately upon delivery to ensure they meet your expectations
- • Keep original packaging until you're sure you want to keep the item
- • Take photos of any damage or defects immediately
- • Contact us within 24 hours if you receive a damaged or incorrect item
Need Help with a Return?
Our support team is here to help with any questions about returns or refunds.